De-Escalation Basics
Bonus self-paced module included. Link to module provided after registration. To provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense. You will learn both verbal and non-verbal techniques to prevent and ease tense encounters. The training introduces ways to establish boundaries and awareness of the environment using our 2-step process, while actively listening and understanding the needs of the...