This training calendar is designed to be a statewide resource about the latest training opportunities in mental health and substance abuse recovery across Washington State. Most of these trainings are organized by outside organizations, so make sure to scroll down on the page of the training you’re interested in if you have questions or need to contact someone about the training. We invite you to learn about upcoming events and/or request that your training event be added to the calendar!
- This event has passed.
January 19 @ 10:00 am - 12:00 pm$65
Bonus self-paced module included. Link to module provided after registration.
To provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense.
You will learn both verbal and non-verbal techniques to prevent and ease tense encounters.
The training introduces ways to establish boundaries and awareness of the environment using our 2-step process, while actively listening and understanding the needs of the customer.
This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.
- Make-up course available for cancellations
- Refunds offered if Crisis Connections cancels the course
- Week prior cancellation available, minus processing fees
- Attendee substitutions accepted
- URL sent prior to course date (24-hours)
Call 206.204.9520 for questions, cancellations & login issues
Posting a training event
We encourage providers, state agencies, and consumer advocacy organizations to send us your training opportunities. To request that your training event be added to the calendar, please contact Alison Avery at firstname.lastname@example.org and include the following information:
- Brief summary
- Contact information
- Copy of the flier or registration brochure