- This event has passed.
May 10 @ 9:00 am - 10:30 am$65
De-escalation Two-Part Training
Part 1) 1.5 hours Self-paced (access sent after registering)
Part 2) Live on Zoom 9:00 a.m. – 10:30 a.m.
The information provided in this training is the same as the 3-hour live training.
In order to provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense.
In this training, you will learn practical tools to monitor your own reactions when situations intensify. You will learn both verbal and non-verbal techniques to ease volatile encounters and practice these in the training.
The training introduces ways to establish boundaries and awareness of the environment, while actively listening and understanding the needs of the customer.
This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.
- No refunds are given
- Attendee substitutions accepted up to 48 hours before training
- Training URL and materials will be sent out 1 week prior to the event