This training calendar is designed to be a statewide resource about the latest training opportunities in mental health and substance abuse recovery across Washington State. We invite you to learn about upcoming events and/or request that your training event be added to the calendar!
- This event has passed.
June 15 @ 9:00 am - 12:00 pm$65
About this Event
9:00 a.m. – 12:00 p.m.
In order to provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense.
In this training, you will learn practical tools to monitor your own reactions when situations intensify. You will learn both verbal and non-verbal techniques to ease volatile encounters and practice these in the training.
The training introduces ways to establish boundaries and awareness of the environment, while actively listening and understanding the needs of the customer.
This training is suitable for anyone who interacts with the public as part of their job including administrative and customer service staff, clinical and non-clinical staff, as well as supervisors and managers.
- No refunds are given
- Attendee substitutions accepted up to 48 hours before training
- Training URL and materials will be sent out 1 week prior to the event
Posting a training event
We encourage providers, state agencies, and consumer advocacy organizations to send us your training opportunities. To request that your training event be added to the calendar, please contact Alison Avery at firstname.lastname@example.org and include the following information:
- Brief summary
- Contact information
- Copy of the flier or registration brochure