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9:00 am


May 10 @ 9:00 am - 10:30 am

De-escalation Two-Part Training Part 1) 1.5 hours Self-paced (access sent after registering) Part 2) Live on Zoom 9:00 a.m. - 10:30 a.m. The information provided in this training is the same as the 3-hour live training. In order to provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense. In this training, you will learn practical tools to monitor your...

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