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9:00 am

De-Escalation

April 7 @ 9:00 am - 12:00 pm
$65

How can we create a mutually respectful workplace environment for employees and customers? About this Event De-escalation 9:00 a.m. - 12:00 p.m. In order to provide quality customer service and meet the needs of customers, we want to learn skills of how to treat them with dignity and respect, even when a situation is tense. In this training, you will learn practical tools to monitor your own reactions when situations intensify. You will learn both verbal and non-verbal techniques to...

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